Shipping and return
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What happens if I am not present at the delivery?
For a standard delivery, in case of absence, your package will be deposited at the post office where your home depend... -
How am I going to be reimbursed?
If you paid by credit card, the value of the returned products will be credited back to your credit card.If you paid ... -
Is it possible to exchange a product ?
At this time, the NbsShop online shop does not accept online exchange requests. Please process your return and place ... -
How do I know if my order has been shipped ?
Once your order has been shipped you will receive a shipment confirmation e-mail. This e-mail will contain tracking d... -
How do I know if my order is being processed ?
If you have placed your order while logged into your account (by creating an account or logging on to your existing a... -
How long do I have to return a product ?
After receiving your order, you have 30 days to return a product purchased from our online shop. -
What should I do if I receive a damaged or faulty product ?
If a product purchased from the NbsShop online shop does not meet NbsShop quality standards, you are welcome to send ...