What should I do if I receive a damaged or faulty product ?

If a product purchased from the NbsShop online shop does not meet NbsShop quality standards, you are welcome to send back the damaged product with a copy of the packing list on which you can indicate the problem encountered. Products must be sent back using the standard returns procedure.

You may contact customer service if you need assistance with this process. Contact us via e-mail at customerservice-us@NbsShop.com or by phone at 800-452-1111 monday – friday 9am – 9pm and saturday & sunday 12pm-7pm.