FAQ
See all articlesScanWatch - I'm having difficulty installing my watch. What should I do?
Important tips to avoid installation issues
Make sure that you choose the correct watch from the list of available w...
Order
See all articlesCan I cancel my order ?
You will be able to make changes to your order as long as it has not entered the final shipping process. To check if ...
How to change my order or cancel an item?
You wish to change your order?
It isn't possible, however you have 30 days after delivery to change your mind and ret...
Can I gift package my order ?
NbsShop offers you the option to have your item packaged in a complimentary NbsShop gift box . For your complimentary...
How do I know if my order is being processed ?
After placing your order, you will receive an order confirmation via email, if you do not receive an email within 2 h...
Can I change my order once it has been processed ?
You may not change your order (size or color of a product, addition or deleting of a product) once it has been proces...
Payment
See all articlesHow can I be sure my payment details are secure ?
The security of your data is very important to us. As a nbsshop.com customer, you can make your purchases with confid...
Shipping and return
See all articlesWhat happens if I am not present at the delivery?
For a standard delivery, in case of absence, your package will be deposited at the post office where your home depend...
How am I going to be reimbursed?
If you paid by credit card, the value of the returned products will be credited back to your credit card.If you paid ...
Is it possible to exchange a product ?
At this time, the NbsShop online shop does not accept online exchange requests. Please process your return and place ...
How do I know if my order has been shipped ?
Once your order has been shipped you will receive a shipment confirmation e-mail. This e-mail will contain tracking d...
How do I know if my order is being processed ?
If you have placed your order while logged into your account (by creating an account or logging on to your existing a...
My account
See all articlesComment réinitialiser votre mot de passe ?
Votre mot de passe peut être réinitialiser en cliquant tout simplement sur le lien "Oublié votre mot de passe ?". Vou...
Why should I create an account ?
For security purposes, we encourage all of our customers to create a NbsShop online account. Here are some of the ben...
Web site
See all articlesWhat are the technical settings required for best use of NbsShop.com?
Browser software settings: to ensure the correct display and optimal operation of NbsShop.com, you must have google c...