Nicolas Benais
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Recent activity by Nicolas Benais-
How do I know if my order has been shipped ?
Once your order has been shipped you will receive a shipment confirmation e-mail. This e-mail will contain tracking details which will enable you to follow the progress of the delivery of your order.
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Can I change my order once it has been processed ?
You may not change your order (size or color of a product, addition or deleting of a product) once it has been processed. However it is possible to cancel the order and place a new order. See 'can ...
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What happens if I am not present at the delivery?
For a standard delivery, in case of absence, your package will be deposited at the post office where your home depends and you will be informed by a calling card. It will be necessary to recover it...
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Can I place an order by e-mail, post or fax ?
We only process orders placed via the NbsFashion online shop or over the phone at 800-452-1111 monday – friday 9am – 9pm and saturday & sunday 12pm-7pm.
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How do I know if my order is being processed ?
If you have placed your order while logged into your account (by creating an account or logging on to your existing account) you will find your order under “my account/my orders”. Your order will h...
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How long do I have to return a product ?
After receiving your order, you have 30 days to return a product purchased from our online shop.
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How much does it cost to return a product ?
All returns are $5.
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How am I going to be reimbursed?
If you paid by credit card, the value of the returned products will be credited back to your credit card.If you paid by PayPal, the value of the returned products will be credited back to your PayP...
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What should I do if I receive a damaged or faulty product ?
If a product purchased from the NbsShop online shop does not meet NbsShop quality standards, you are welcome to send back the damaged product with a copy of the packing list on which you can indica...
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Is it possible to exchange a product ?
At this time, the NbsShop online shop does not accept online exchange requests. Please process your return and place a new order. See 'how to easily return.'you can also take your NbsShop.com order...